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Your peace of mind is our top priority. Shop online with the assurance of our easy 7-day change of mind return policy.
Shopping for hairdressing scissors online can be daunting, especially without the ability to physically handle the product. To make your shopping experience worry-free, Scissor Hub Australia provides a peace of mine 7-day exchange or return policy after receipt of the product.
- No questions asked exchange available!
- Exchange or refund valid for seven days from the date the product is delivered
- Freedom to change the size, model, or apply for a refund
Please ensure the item is kept in its original condition and contact us at hello@scissorhub.com.au for return instructions.
Manufacturer Warranty
All scissors purchased from Scissor Hub come with a manufacturer's warranty. Here are a few examples:
- Jaguar Germany Scissors comes with a 1-year warranty unless otherwise stated
- Juntetsu Scissors offer a lifetime warranty
- Yasaka Shears (Seiki) come with a 1-year warranty
- Ichiro Scissors offer a lifetime warranty
- Mina Scissors come with a 2-year warranty
If you find any manufacturing defects, please don't hesitate to get in touch with us at hello@scissorhub.com.au.
Warranty Exclusion
Our warranty does not cover accidental damage, chemical damage, blunt blades, or damage to tension adjuster blades due to improper usage. The warranty also does not cover re-sharpening or damage from dropping the scissors.
Returns
To discuss any returns, please contact us at hello@scissorhub.com.au. Note that the warranty only covers manufacturer defects. The faulty scissors must be returned to Scissor Hub with tracking information and in their original packaging, including the contents. If these conditions are not met, a restocking fee may be imposed.
Exchanges
We understand that choosing the right pair of scissors online can be challenging. Therefore, we offer a simple seven-day return policy. Please contact hello@scissorhub.com.au for any questions regarding exchanges or returns.
Your satisfaction is our utmost priority. Hence, we are always ready to answer any of your questions before purchasing to ensure that you make the right choice. Our team will inspect the returned scissors, and if they are in good condition, we will either exchange them or refund you, less a 10% restocking fee. The refund process takes 3-5 business days from the date of purchase.
For any additional questions, please get in touch with us at hello@scissorhub.com.au.