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Shop with confidence - try your professional scissors risk-free
Shopping for professional scissors online doesn't have to be daunting. We understand that choosing the perfect pair of scissors without holding them in your hand is challenging. That's why Scissor Hub Australia offers a straightforward 7-day change of mind policy - giving you the freedom to try before you fully commit.
Whether you're a hairdresser, barber, or stylist, we want you to feel confident in your purchase. Test the weight, balance, and feel of your scissors with the assurance that you have options if they're not quite right.
Email hello@scissorhub.com.au within 7 days of receiving your scissors
We'll provide return instructions and authorisation number
Return in original packaging with all accessories and tracking
Get your exchange, refund, or store credit within 3-5 business days
To ensure we can process your return smoothly and fairly, returned scissors must meet specific condition standards. Our team inspects every return to categorise its condition and determine the applicable restocking fee.
| Condition | Description | Restocking Fee |
|---|---|---|
| Pristine | Completely unused, unopened. Original packaging sealed and intact with all accessories. | 0% - Full Refund |
| Excellent | Opened to inspect or test fit only. No signs of use on hair. All original packaging and accessories included. | 10% Restocking Fee |
| Good | Light testing on hair (1-2 clients maximum). Requires professional cleaning and sterilisation. Minor cosmetic wear. Original packaging included. | 20% + $50 Cleaning Fee |
| Unacceptable | Heavy use, damage, modifications, missing components, or not in resellable condition. | Return DECLINED |
We reserve the right to reject any return and either retain the scissors or return them to you at your expense if:
Important: All restocking fees and return assessments are final and determined at our sole discretion based on professional inspection. It is your responsibility to ensure scissors are returned in acceptable, resellable condition.
Want to try a different size or model? Exchanges are simple! We'll ship your new scissors as soon as we receive your return. Price differences will be credited or charged accordingly.
Choose between a refund to your original payment method or store credit. Refunds are processed within 3-5 business days after inspection, minus applicable restocking fees.
You're responsible for return shipping costs. We recommend using tracked, insured postage to protect your scissors during transit. Keep your tracking details for reference.
Many "defective" scissors just need a quick adjustment. Before requesting a return, check if your issue can be easily fixed:
Need help adjusting your scissors? Contact us at hello@scissorhub.com.au and we'll guide you through it!
All scissors purchased from Scissor Hub Australia include manufacturer warranty coverage for defects in materials and workmanship. Warranty periods vary by brand:
To claim under warranty: Contact us at hello@scissorhub.com.au with photos and a description of the defect. We'll assess whether the issue is covered and provide return instructions if applicable.
These are two separate policies:
After the 7-day change of mind period expires, you can still make a warranty claim if you discover a manufacturing defect.
Our team of scissor specialists is ready to assist you with returns, exchanges, or warranty claims.
Email: hello@scissorhub.com.au
Response within 24 business hours
Contact Us About ReturnsYour satisfaction is our priority. We're committed to making your online scissor shopping experience as smooth and risk-free as possible. Don't hesitate to reach out with any questions before or after your purchase.